What areas does Lotus Veterinary House Calls serve?

Lotus Veterinary House Calls serves San Francisco and Peninsula communities including Millbrae, Burlingame, San Mateo, Redwood City, Menlo Park, Palo Alto, and surrounding areas. Service area radius extends approximately 25 miles from our San Francisco base.

How does in-home physical therapy for pets work?

In-home pet physical therapy involves customized treatment sessions conducted in your pet's familiar environment. Dr. Rachel assesses your pet's mobility, creates a tailored rehabilitation plan, and performs therapeutic exercises, massage, and range-of-motion work. Sessions typically last 45-60 minutes and are scheduled based on your pet's recovery needs.

What should I expect during a veterinary house call?

During a veterinary house call, Dr. Rachel arrives with all necessary medical equipment and supplies. The visit includes a thorough physical examination, discussion of your pet's health history and concerns, any needed diagnostic testing, and a treatment plan. Most appointments last 60-90 minutes, allowing time for comprehensive care without rushing.

Is in-home veterinary care more expensive than clinic visits?

In-home veterinary care typically costs more than traditional clinic visits due to travel time and individualized attention, but many pet owners find the convenience, reduced stress, and quality of care worth the investment. Pricing varies by service type and location within our service area. Contact us for specific pricing information.

Can you provide emergency veterinary care at home?

Lotus Veterinary House Calls handles urgent care situations during business hours but is not equipped for after-hours emergencies requiring immediate surgery or intensive care. For true emergencies outside business hours, we recommend San Francisco's 24-hour emergency veterinary hospitals and can provide referrals.

What conditions benefit most from pet physical therapy?

Pet physical therapy is most beneficial for post-surgical recovery (especially orthopedic surgeries), arthritis management in senior pets, neurological conditions, sports injuries, weight management, and chronic pain conditions. Physical therapy can improve mobility, reduce pain, and enhance quality of life for pets with these conditions.

How do I schedule a house call appointment?

Schedule a house call by filling out our online contact form, calling our office directly, or sending an email. We typically respond within 24 hours to schedule your appointment. First-time clients should allow extra time for initial intake and health history documentation.

Do you offer end-of-life care and euthanasia at home?

Yes, Lotus Veterinary House Calls provides compassionate end-of-life care and in-home euthanasia services. In-home euthanasia allows your pet to pass peacefully in their familiar surroundings with their family present, avoiding the stress of a final clinic visit. We take time to ensure dignity and comfort throughout the process.

New Page — Lotus Veterinary

Our Lotus Office Team

Debra Wells

Office Manager

Debra Wells has proudly been with Lotus since 2013. She is an animal welfare advocate and is enthusiastic about excellent medical care for companion animals and wildlife. She brings experience in office management, development, and communication. After pursuing her Bachelors Degree, Debra has worked animal sanctuaries and veterinary hospitals. Originally, a Chicagoland native, Debra lives with her husband, two sons, two small dogs, and two cats.

Torey Romeo

Office Assistant

Torey, originally from Queens, New York, now lives in Florida. Her family's love for animals inspired her passion for animal care, shaping her career. She holds a Bachelor’s degree in Business Administration and Sociology from Queens College and has over a decade of customer service experience. Torey began her animal care journey by volunteering at the Golden Paw Society, preparing cats for adoption. This led to roles in animal hospitals, where she gained experience in kennel work, assisting veterinarians, and managing reception duties.

Kelly Alvarez

Office Assistant

Hi! I’m Kelly. I was born and raised in Pennsylvania. I have been in the veterinary field since 2007. I attended college in Florida earning my degree in Veterinary Technology in 2013. I am a licensed veterinary technician in the state of Pennsylvania, and I am very excited to join the Lotus team. When I am not working, I keep busy with my twin boys, daughter and all our furry family members. I look forward to helping you and your pets.

Our Veterinary Assistant Team

Susan Tome

Veterinary Assistant

Susan Tome is a San Francisco native with 30+ years of experience as a veterinary technician and assistant. Susan has a special interest in behavioral training and wildlife. When not working, Susan enjoys cycling, reading, and walking all around the city with her husband, and dog Emily. The Tome household also includes Penny (the cat who thinks she’s a dog), Takezo (a 30-year-old velvet gecko), Hector (a 16-year-old fire-belly toad), and the most recent adoption, Mr. Peabody (a crested gecko).

Brookelyn Hertel

Veterinary Assistant

Hi everyone! My name is Brookelyn, I have been in the veterinary field for about 8 years now, I grew up with various animals and am absolutely in love with helping them anyway I can. I have specialized as a surgical tech for the past year and a half but have worked in various positions! I graduated from UC Davis in 2023 with my animal science degree. I also worked in cancer research for a bit at Scripps down in San Diego, and lived in Hawaii for half a year where I worked at the Honolulu zoo in enrichment. I absolutely love working with all types of animals! I just recently moved to San Carlos with my fiance and we just adopted a puppy named Sunny. For fun we love hiking and exploring our new hometown!

Rochelle Singh

Veterinary Assistant

Hi there! My name is Rochelle, and I was born and raised in the Bay Area. My passion for animals began when I was a young girl, always asking to adopt the next pet. I attended the University of California, Davis, where I obtained my Bachelor's in Animal Science. I've worked clinically as a veterinary nurse for the past five years in departments such as urgent care, surgery, and general practice.

I have a pretty busy household—my partner and I share our lives with our dog, Atlas, two kitties, Pistachio and Hazelnut, and our yellow ball python, Koi. When I'm not working, I enjoy hiking, traveling, cooking, and visiting farmers markets.